Terms of Service

Our goal is to provide Dependable Quality, On-time Deliveries and Outstanding Service at Competitive Prices.  Our ability to meet that goal depends to a large degree on receiving accurate and reliable information from our customers.

The following standard Terms and Conditions are in place to insure that your project will go as smooth as possible.  They have been developed from experience and are designed to prevent surprises to either party.   Any exceptions to these Terms and Conditions must be specifically noted on a job-by-job basis.

Lead Time: Lead times quoted are estimated and are not guaranteed.  Lead-times may vary due to current workload, material availability, job complexity and quantity of order.   Once a Purchase Order is received, prices and current lead times will be confirmed to the customer.

Payment Due Dates: All payments are due according to the schedule shown on your quote. The due dates refer to the date payments are actually delivered to Austin Custom CNC, that means when the check is delivered or the wire transfer is completed. We do not accept NET payment terms of any kind regardless of your company policy.

Pricing:  All prices are quoted based on the totality of the information provided to us at the time of quoting.  Prices are valid for 30 days.  Quoted prices are sensitive to total quantities, delivery frequency and batch size.  Any changes to total quantities, batch sizes or delivery requirements from what was quoted may affect the price.

Initial work on the project will not begin until the requirements of the project are accurately defined, prices are agreed upon and all information and materials to be provided by the customer are received, and initial deposit made.

Quantities: Buyer agrees to accept over/under runs not to exceed 10% of ordered quantity on each line item. Closer control of quantity requires special arrangements with vendor.

CAD Files / Drawings:  Programs are created for our CNC machines from the CAD solid model files supplied to us.  It is presumed that the customer will supply accurate CAD models and drawing files.  Austin Custom CNC is not responsible for errors in CAD models and/or drawing files supplied by the customer.  Additionally, and unless specifically quoted, Austin Custom CNC is not responsible for verifying the CAD model files against the drawing files.  Simply specifying that the drawing file or the model file takes precedence over the other file is not an acceptable solution since both files need to match in order for us to perform our job.

If errors in the customer-supplied CAD files are discovered while parts are in-process, additional charges will be incurred on a “time and material” basis as needed to correct the errors.  The customer will be advised of any extra charges and a revision will be required to cover the charges before work can resume.  If errors in the CAD model and/or drawing files are found after the parts are completed, the customer is obligated to buy the parts at the quoted price.

Customer Delays and/or Holds:   Your parts are being produced on high-cost, high-volume equipment.  It is therefore very costly for a machine to sit idle while waiting on information from the customer.  In the event of delays or holds caused by inaccurate or incomplete information, or other customer related reasons, it will be necessary to pass additional charges onto the customer.  In some cases, depending on the length of delay, it may be necessary to pull the job out of the machine.  If that occurs, additional setup charges will be incurred.   Work will not proceed on the project and a new delivery date will not be established until we receive a revision for the additional charges.

Non-Recurring Engineering (NRE) Charges:   Whether quoted separately, or amortized into the piece price, Austin Custom CNC always incurs NRE costs.  Those costs include fixturing, engineering, programming, tooling, set-ups, etc.   Each quotation will include NRE charges based on the information that we have been provided at the time of quotation.  If at any point it becomes obvious that the scope of the project has exceeded what was included for NRE costs, it will be brought to the customers attention and a resolution as to how to handle potential extra costs will be determined before proceeding any further.

Expedited and Minimum charges:  Austin Custom CNC will quote expedited surcharges upon request.  When expedited services are required, minimum charges for our services as well as our outsource suppliers will usually be necessary.   If a project needs to be expedited, please contact our sales department to discuss the best options available.

Cancellations: Orders may be cancelled or deliveries deferred only upon condition that the buyer assumes immediate liability and makes payment for all work completed and in process.   Such charges shall include raw material, unamortized tooling, engineering, handling, overhead, production, and outside cost; i.e. heat treat and plating.   Such charges will be determined at the time of cancellation or deferment.

Delivery/Shipments: Seller shall not be liable for damages for default or delay in production or delivery for causes beyond his control including an accident to or breakdown of his equipment, labor disputes, embargoes, acts of God, supplier delays, government restrictions, riot or carrier delays. Bulk packaging is standard. Buyer shall bear the expense of all other packaging.

Taxes: All sale and/or use taxes and Custom duties imposed by Federal, state, county or municipal authority upon seller’s transfer and delivery of merchandise hereunder shall be paid by the buyer.

Samples: If requested, seller will submit samples for approval when commencing production upon any order.  It is understood that seller’s machines are to be run immediately. Any changes in original specifications will be made only at buyer’s direction and expense. Seller will be notified immediately with notice followed by written confirmation.

Claims: In all claims for shortages, buyer must notify seller within 5 days of receipt of shipment.  Charges for repair or inspection of parts by buyer, without prior authorization, cannot be honored.  Claims will not be honored on those parts further processed by buyer resulting in change of dimensions or characteristics from parts ordered.

If parts are returned, they must be packed with the same care as they were originally packed by Austin Custom CNC.  Austin Custom CNC is not responsible for parts damaged in return shipments by the customer.

Tools, Dies: Tools, dies, gages, fixtures are an integral part of the manufacturing process and included in engineering charges. As a proprietary item, payment by the buyer, whether separately quoted or not, conveys neither ownership nor the right of removal from the seller’s plant.

Patents: The products hereunder are manufactured in accordance with the buyer’s specifications and design. Accordingly, buyer shall defend and save harmless vendor from all damages, claims, actions or suits based upon actual or alleged infringement of any patent registered in the U.S. or elsewhere.

Warranty: Seller warrants that goods manufactured by him will conform to the drawings and specifications furnished by buyer. Where products are used and combined with other equipment or components not furnished by seller, buyer agrees to indemnify seller for all claims and expenses resulting from the use of incorporation into buyer’s products. No express or implied warranty of merchantability or fitness for use is made except as provided herein.

Limited Liability: The seller’s liability shall be limited to the amount of the contract. The foregoing states seller’s entire and exclusive liability. In no event will the seller be liable for consequential or special damages arising from any defect or use of his product.

Recovery of Costs: If any legal action or other proceeding is brought for the interpretation or enforcement of this agreement, or because of an alleged breach, default or other dispute in connection with any of the provisions of this agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees, whether for negotiation, trial, appellate, bankruptcy or other services, and other costs incurred in the action or proceeding, in addition to any other relief to which it or they may be entitled.

Governing law; Venue: This agreement shall be governed in all respects by the laws of the State of Indiana, and the parties agree that the appropriate venue for any dispute involving issues arising from this agreement shall be Allen County, Indiana.

Entire Agreement: This document contains the entire agreement of the parties relating to this subject matter, may not be changed or modified except by instrument in writing executed by the parties, and is binding upon the heirs, successors, personal representatives and assigns of the parties. Any other attempted modification shall be void and not admissible in evidence in any action arising from this agreement.